Availability, Lead Times and ETA's - Local and International Products
TDSA supplies a number of specialised, imported and in some cases regulated products and we endeavour to be as open and transparent with our Customers as possible regarding leads times and ETA's. That being said, while we do everything in our power to ensure that deliveries run as efficiently as possible, delays do happen from time to time.
Lead Time Descriptions on the TDSA website:
In Stock: This means that our system indicates that we have at least 1 x unit of that particular item available for sale at one of our warehouses and the relevant estimated time it will take to pack and despatch the order from our warehouse is also indicated.
Pre-Order/Backorder: This means that we do not currently have stock of that particular item available for sale at any of our warehouses and the relevant ETA (Estimated time of arrival.) to our warehouse is also indicated.
What is an ETA?
An ETA is an "Estimated Time of Arrival" at the main TDSA warehouse. We base our ETA's on all the relevant information available to us by all relevant parties in our supply chain (Manufacturers, suppliers, logistics and transport partners, Customs etc.) at that point in time. As a result, ETA's can and do change from time to time. We do our best to update these as and when possible.
It is important to note however that due to the myriad of factors and links in the supply chain that it is not always possible to provide exact or accurate ETA's. This is unfortunately a reality of the supply, manufacturing and import/export of goods and products today.
Ordering Cycle:
We have over 120 supply partners based locally and abroad and as one can imagine, this takes a great deal of co-ordination. We order daily from some suppliers and once every 4 - 8 weeks from others. Sometimes a supplier doesn't have stock of an item(s) when we place an order and this will in turn affect the arrival time for that item. This may only affect the order by a day or 2 in the case of a daily ordered products, but it may push the arrival time out by several weeks for an international item.
We do our utmost to inform affected Customers of these changes in ETA as and when they happen.
Should you have a time sensitive order or requirement, we urge you to contact us and we will advise and assist you accordingly. Email: sales@tdsa.co.za.
Please also see: Why did the website tell me that a product was in stock?
The TDSA website is open 24/7, 365 days a year at www.tdsa.co.za.
Related Articles
Ordering Brownells.com Products from TDSA
TDSA imports and supplies a wide range of firearm parts, spares and accessories from Brownells.com. We are able to import most firearm related parts, magazines and accessories listed on the Brownells website with a few exceptions such as firearms ...How do I order on the TDSA website?
The TDSA website is open 24/7, 365 days a year at www.tdsa.co.za. Simply go to www.tdsa.co.za and click on "Register" in the top right if you haven't done so already. You will be asked for some basic information in order to create an account for you. ...Where and how do I order from TDSA?
TDSA supplies directly to the public as well as wholesale to businesses and resellers via our physical store and via our website. You are able to place online orders on our website at www.tdsa.co.za. Alternatively, you can visit us in store or send ...How can I track my order delivery?
We will email you your tracking number once your order has been been despatched. Alternatively, you can reply to the email ticket that you received when you placed your order. The TDSA website is open 24/7, 365 days a year at www.tdsa.co.za.Can I get a discount?
Bulk pricing discounts are available on bulk and wholesale orders. TDSA also offers discounted wholesale pricing to resellers: I am a reseller. Can We buy from TDSA? We often run sales, specials and discounts on the TDSA website. View the Specials ...